Frequently Asked Questions FAQ

Are there any restrictions on duplicate sending when the same start event occurs to a user?

Yes, but it depends on the resend option. If you set it to send once, it will be sent only once during the campaign execution period, and if you set it to send multiple times, it depends on the set cycle.

What happens to messages that were pending for specific users when a campaign ends?

End. (Not sending)

What happens to messages when the Do Not Disturb time is reached while they are in Message Waiting mode?

Depends on your Do Not Disturb policy settings (Skip / Send after Do Not Disturb hours).

How do I handle a termination event when the message sending timing is delayed due to Do Not Disturb time?

No messages are sent due to termination event policy.

If a user triggers a start event 5 times and the wait time is set to 1 day, what happens when an exception event occurs?

Delete all messages in pending state.

If I don't use Open API, can I not register customers who are subject to opt-out?

That's not true. there are two ways to collect opt-out targets.

1. The 080 company you are using will send you a list of unsubscribes. Your company will send the unsubscribes you have received to DFINERY via Open API.

2. If you can allow/deny SMS on your company's app My Page, etc., collection is also possible through SDK.

Can I directly connect the 080 rejection service I am using to DFINERY?

It's impossible.

There may be differences in the way 080 companies deliver opt-out data to their customers. After the customer builds a system that receives opt-out data from 080 companies in a way that suits them, the linkage with DFINERY can proceed. Therefore, please synchronize the opt-out list updated by the 080 company to DFINERY through the customer. DFINERY updates and reflects only the opt-out targets updated by the customer in the system.

The 080 company confirmed that the user had refused to receive the call at 11:00. If I send a text at 10:30, which is not synced yet, will it still be sent to users who have opted out?

Yes, it can be sent. You must update the DFINERY that the user has opted out of receiving it, so that the DFINERY can recognize it.

For example:

• 10:00 User refuses to receive 080 calls

• 11:00 The client receives an updated opt-out list from the 080 company.

• 12:00 Customer completes the opt-out setting in DFINERY → Users who opted out can still receive text messages if sent between 10:00 and 11:59.

Are there any restrictions on the operating period?

Yes, there is.

• Restrictions

  Sending type	Operating period restrictions
  One time delivery	• Cannot be sent within 1 hour of campaign setting date and time • Can be set within 100 days from current standard • Fixed to service time zone
  Trigger dispatch	• Cannot be sent within 1 hour of the campaign setting date • Cannot set the start date to be more than 100 days after the campaign setting date • Cannot set the period range to exceed 100 days • Cannot set the period range to within 1 hour • Fixed to the service time zone