Send a text message

Please be sure to read the Marketing Reception Required Reading section in the text .

How to send a one-time text message

This feature allows you to send a one-time message to your target customers at a desired time.

1. Click the '+ Create Campaign' button.

1. Select 'Send once' as the sending type. Select the text message type among short SMS, long LMS, and long MMS depending on the purpose.

2. Select the sender number at the top of the creation page. If you have not registered a sender number profile in advance, you cannot create a campaign.

3. Write the message body.

How to use personalized variables

You can input by clicking the '{ }' button. If there is no personalized variable value, please enter the replacement phrase (default value). If there is no user information, a fixed phrase will be sent through the replacement phrase.

• When entering a personalized variable : Hello, (name).

• If there are no collected personalized variable values, a replacement phrase (default value) will be displayed : Hello, (default value).

• When selecting the 'Send once' type : Personalization variables cannot be selected as event attributes because no specific event is triggered, and only user profile attributes are supported. Supported data types for personalization variables

  Division	Supported Formats	Support Value
  String	-	-
  Long	-	-
  Double	-	-
  Date	Date format	YYYY-MM-DD YY-MM-DD YYYY-MM DD/MM/YYYY DD/MM/YY MM/YYYY
  Datetime	Date Format & Time	YYYY-MM-DD YY-MM-DD YYYY-MM DD/MM/YYYY DD/MM/YY MM/YYYY [time] not displayed hh:mm hh:mm:ss hh

Insert Short URL

Inserting a shortened URL goes beyond simply shortening the URL to tracking click and conversion data. The URL and non-URL text must be separated by a space.

1. If you wish to send promotional messages, please activate the 'Promotional Messages' toggle at the top right.

Informational vs. Advertising Messages Guidelines

1. Enter the schedule (campaign operation period). At this stage, you can also activate or deactivate fatigue management (global fatigue settings).

1. Set your target by selecting an audience or using the target filtering feature.

Audience Utilization Cases	Fine targeting using sophisticated conditions To ensure that messages are sent only to users who have agreed to receive marketing , please set the marketing consent to true in the user profile conditions when setting up the audience.
Target Filtering Case	A feature suitable for quickly setting up campaign targets or not used repeatedly, with relatively simple filter support. As with audience creation , please set the marketing consent to true in the user profile.

(Must read) Marketing consent note

• Sending is possible when null or true.

• If false, sending is not possible.

• Since a message can be sent if there is no consent value (null), the value (true or false) must be passed accurately to the definer.

• Please keep your marketing consent value updated via API.

• Please also pay attention to the marketing consent value when linking offline data.

• When linking, please be sure to refer to the relevant development documents. - Setting notification consent information (Android) - Setting notification consent information (iOS) - Setting notification consent information (Web)

1. Set up purchase conversions and custom conversion tracking. To track conversions, you must specify at least one click action in your message settings. Insert a link in the body or add a link to a button or image. For more information about tracking purchase conversions, see Setting a Purchase Conversion Window. Custom Conversion Tracking This feature allows you to add up to four events that you want to track conversions separately from purchases. Optionally, add events as needed. Custom conversion tracking is not affected by global settings and does not compete with other campaigns. Therefore, when a click action occurs, it is all aggregated and displayed in the detailed data screen.

1. Finally, set a campaign name and create the campaign.

Trigger-based text sending method

A message is sent when a specific event occurs to a specified target.

1. Click the 'Create Campaign' button.

1. Select ‘Trigger Send’ as the sending type.

How to use personalized variables

When you click the '{ }' button, a pop-up for setting personalized phrases will be displayed. If there is no personalized value when sending an actual message, the set alternative phrase will be displayed. The alternative phrase will also be applied and displayed when sending a test message.

Example of entering a personalized variable [name] Default value: When entering 'customer'

• When user information is available : {&replaced name}, hello.

• When there is no user information : Hello, customer.

• When selecting a trigger-based sending type : Since a message is sent when a specific event is triggered, you can set personalization variables using user profile attributes and sub-attributes of the event set as the trigger event. Both user profile attributes and event attributes are supported as personalization variables. ※ Product Name(df_items) attribute personalized phrase Expression method In DFINERY, Product name(df_items) the property is a sub-property of the Purchase(df_purchase)event and is an array containing information about each product. When using the 상품명Product name(df_items) attribute, if the number of products is 2 or more, it is displayed as ‘{first product name} and n- 1 items’. Therefore, if you set a purchase event as a trigger, you can use the custom attribute of 'product name' or df_items when setting up personalization, and you can set the display method depending on whether the customer purchased one specific product or two or more. Example)

• If Customer A purchases one specific product

  • Example of a personalized message : Thank you, customer! Your 'Smartphone' order has been completed. Check out more products!

• If Customer B purchases two or more products together

  • Example of a personalized message: Thank you, customer! Your order of 'Smartphone' and 1 other item has been completed. Check out more items!

1. After that, the main text-related settings are the same as the “Send once” type.

1. Enter the schedule (campaign operation period). Set the conditions (triggers) that users must meet to send messages as start events and event properties. Set the end event, which does not send the campaign if it occurs during the waiting time for sending, like the start event. You can also activate or deactivate fatigue management (global fatigue settings) at this stage.

Waiting time for dispatch

• Enter the waiting time for the push message you want to send when the user achieves a specific condition.

• Campaigns will not be sent to users who perform a termination event during the waiting period.

Do Not Disturb Time

• Enter your Do Not Disturb hours, and choose whether to not send messages during Do Not Disturb hours or to send messages after Do Not Disturb hours.

1. Set the target of your text campaign. When setting up your audience, set the marketing consent to true in the user profile conditions so that messages are sent only to users who have agreed to receive marketing.

(Must read) Marketing consent note

• Sending is possible when null or true.

• If false, sending is not possible.

• Since a message can be sent if there is no consent value (null), the value (true or false) must be passed accurately to the definer.

• Please keep your marketing consent value updated via API.

• Please also pay attention to the marketing consent value when linking offline data.

• When linking, please be sure to refer to the relevant development documents. - Setting notification consent information (Android) - Setting notification consent information (iOS) - Setting notification consent information (Web)

1. Set up purchase conversions and custom conversion tracking. To track conversions, you must specify at least one click action in your message settings. Insert a link in the body or add a link to a button or image. For more information about tracking purchase conversions, see Setting a Purchase Conversion Window. Custom Conversion Tracking This feature allows you to add up to four events that you want to track conversions separately from purchases. Optionally, add events as needed. Custom conversion tracking is not affected by global settings and does not compete with other campaigns. Therefore, when a click action occurs, it is all aggregated and displayed in the detailed data screen.

1. Finally, set a campaign name and create the campaign.

Sending advertising messages

For more information about informational messages, please see the article below. Go to Informational vs. Advertising Article

1. If you wish to send promotional messages, please activate the 'Promotional Messages' toggle at the top right.

2. Advertising message time zone according to country-specific sender number profile settings

	Select Korean Caller ID Profile	Select an overseas calling number profile
Service Time Zone UTC+9	20:00~08:00 Not available for settings	Time setting is required after reviewing legal restrictions on advertising messages where the service time zone and the time zone of the sender's number are different.
Other time zones	Time setting is required after reviewing legal restrictions on advertising messages where the service time zone and the time zone of the sender's number are different.	Time setting is required after reviewing legal restrictions on advertising messages where the service time zone and the time zone of the sender's number are different.

Test sending

You can enter your mobile phone number and send a test message using the 'Test Send' function in the upper right corner to see how your message will be displayed in a real environment.

If the problem persists despite repeated retries when the test transmission fails, please contact our customer service center.

• It will be sent regardless of whether you consent to receiving it.

• Personalized text will be sent replaced with the default text you set.

• When sending a test that includes a shortened URL, conversion tracking data is not accumulated.

Campaign Status

Situation	Explanation	Note
Draft	Status of the campaign you are writing before publishing	Campaign content can be modified
Atmosphere	Campaign Publish status / Recoverable to Draft	Draft Can be changed to status
Preparing for operation	The process of pre-onboarding parameters according to the audience schedule	Campaign Cancellation Possible
In operation	Once audience onboarding is complete and it is time to go live, your campaign is now active.	Campaign Cancellation Possible
End	When the end time has passed or the customer has terminated it directly from the console
Error	Campaign execution is not in progress due to internal server issues
Cancellation of operation	Campaigns can be cancelled while in operation preparation or in operation status.
Delete	Deleted campaign from console